Job Description

General Purpose of Position:

The Payroll Customer Relations Specialist will work with the Director of Customer Service and is responsible for the day-to-day management of the customer relationships. Responsibilities include providing general and technical support to ensure that customer needs are adequately fulfilled and customers are retained.

Customer Relations Specialist is also responsible for ensuring the highest level of customer service for the business. A Customer Relations Manager is a role model and leader and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.

 

Tasks and Responsibilities:

-Expedite front lines, direct flow of payroll customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
-Using payroll knowledge, advise customers on protocols of setting up their payroll processing cycles.
-Participate with Sales, Systems, Service and Support associates at various levels to develop account strategies and action plans that contribute to the overall success of the business.
-Train, coach and manage applicants to fulfill job duties.
-Supervise and schedule employees assigned to Customer Relations Manager.
-Communicate all pertinent information to upper management.
-Ensure that all transactions that affect the business are processed accurately by reviewing payroll reports.
-Authorize and ensure validity of customer billing credits.
-Help solve problems that affect the service, efficiency, and productivity of the front end.
-Any other tasks as assigned from time to time.

 

Skills and Competencies:

-Prior experience with Payroll Service processing is a necessity
-Ability to provide outstanding customer service.
-Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately.
-Ability to maintain a fair, consistent set of standards as they apply to work force.
-Ability to adjust priorities and manage time wisely in a fast-paced environment.
-Ability to maintain records and documentation pertaining to duties.
-Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees.

 

Requirements:

-Ability to work a full-time schedule including nights, weekends, and holidays.
Management experience preferred.
-Ability to handle multi-million dollar sales volume.
-Strong interpersonal, communication, organization and follow-through skills.

How to Apply

Submit your resume to Ahorowitz@epinetworking.org

Job Categories: Accounting/Finance and Other. Job Types: Full-Time.

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