Karen Salazar – http://hr.gruponoainternational.com

In business since 2007, Grupo Noa International is a global virtual call center providing high reliability, low cost international direct response service. With clients ranging from start-ups to multinational corporations, we have calibrated our processes to lower our client’s costs and be productive as soon as we are engaged.

Professionally trained agents from over 29 countries are part of the Grupo Noa International team which enables our clients to establish a truly global footprint. Our team includes (but is not limited to) native speakers of: English, Spanish, French, Portuguese, German, Mandarin, Dutch, Danish, Swedish, Finnish, Italian, Japanese, Greek, Arabic Norwegian and many other languages.

Proven Delivery Model
Dedicated experience of over nine years in the direct response industry has helped us to develop a value added call center outsourcing model that is proven to deliver higher productivity, accountability and cost savings right from the first month of us coming on board.
Whether you are new to outsourcing or a seasoned outsourcer, you will see positive ROI in working with us, thanks to our proven delivery models seamlessly incorporating: Inbound Calls, Web Chat and eMail based Customer Service for:

Direct Response Industry
Customer Retention
Cross Selling (on inbound customer service calls)
Call Center Outsourcing
Multilingual International Call Center
Our Infrastructure
Telecommunications infrastructure is the key to delivering reliable, fast and high quality call center services.Leverage our state-of-the art hardware and software assets to make it easy for the customers to reach you.
Enterprise grade global VoIP network
Toll free & premium phone numbers in any country
Real time expand on-demand capacity
Seamless integration of global offices
24×7 dedicated multi-level help desk
State of art IT Infrastructure supported by 24×7 staff
The flexible architecture of the Virtual Contact Center allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual call center. They’ll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.
Traditionally deploying a call center across multiple sites and geographies required long lead times, additional specialized infrastructure, and a dedicated IT staff. Through our innovative call center software we make it fast and easy to deploy a virtual call center solution – agents simply need a phone, an Internet connection, and a web browser to get started.
Leadership
Jorge Noa, CEO
President
Grupo Noa International’s CEO, Jorge Noa has over 20 years experience in the call center business, and over 16 years of experience in the Direct Response industry. Mr. Noa has managed call centers at Ronco Inc, Amden Corp, was Vice President at Sylmark Inc, and has simultaneously overseen multiple call centers in various countries.

Mr. Noa’s expertise in establishing a positive ROI call center and sales outsourcing operation is based on the insightful consulting that he brings to the table. His vast experience is instrumental in achieving our envious success ratio of call center outsourcing for clients across the globe.

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